Last updated: October 2026
We want you to be happy with your purchase. If something is wrong, we will fix it.
You can return or exchange an item if
- The product is faulty or does not work.
- You received a different product from the one you ordered.
- The product was damaged during delivery.
Time limit
Tell us within 7 days of receiving your order.
How to request a return or exchange
- Contact us by email support@zedhub.shop.
- Send your order number and a photo or video showing the problem.
- Once we confirm the problem, we will exchange the product or refund your money.
Conditions
- The product must be returned with its packaging and all accessories that came with it.
- It must not be damaged by misuse or carelessness.
Refunds
Refunds are paid by mobile money after we receive and check the product. We will tell you the exact timing when we confirm your request.